Residential

• VoIP Long Distance with Local Service
• VoIP Voicemail

Business

• VoIP Local Service
• VoIP Long Distance with Local Service
• VoIP Premium On-Net IP/Ethernet
• VoIP Premium On-Net IP/TDM
• TDM Premium
• Hosted PBX IP Centrex Service

Business Services

Hosted PBX / IP Centrex Service

• Best for small businesses that do not want:

  • The expense of owning their own PBX.

  • The complications with configuring their own PBX, or hiring a contractor to configure the PBX.

• Best for businesses that do want:

  • A Turnkey solution that offers a Next Generation Phone System, that has all the features a traditional phone system has, and more!

• For smaller businesses (1-5 Extensions), Hosted PBX can share your office IP Network connection.

  • Contact your IT/Network Administrator to see if QoS (Quality of Service) can be enabled on your office network to ensure that IP Phone traffic is always prioritized over all other traffic.

• For Medium to Large businesses we would require a direct interconnection between your primary business location and our Seattle Point of Presence (POP) located in Downtown Seattle. This Interconnection could range anywhere from a single IP DS1 to multiple IP DS1s, depending on the number of users anticipated.

• Remote workers? Not a problem! Workers can connect directly to Puget Sound Telecom through their IP Network Connection (DSL or Cable only) and be virtually "in the office".

• Any number of DIDs can be assigned from virtually any rate center in the continental United States. Need a local number in Las Vegas? We've got you covered. Need one in Providence, Rhode Island? We're not sure why, but we've got you covered on that one too!

• Interactive Voice Response Menus (IVRs) can guide your callers to the proper messages, extensions; send a call to an external telephone number, and many other choices. Our staff can work with you to customize your IVR plan to match your business needs, to reach the full potential of your hosted PBX service.

• Incoming Calls can be routed straight to any one of many IVRs that you have configured (there is a charge per IVR) or sent straight to a receptionist or other arbitrary extension for call screening. Caller-ID and Calling-Name are available in most areas.